Guarantee
We guarantee your satisfaction. Please see our returns policy if in the unlikely event that you are not totally satisfied.

Alcohol
No persons under 18 years of age may place an order with Taste of Arran if the Goods contain alcohol.

Credit Card Payment
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Tax Charges
Appropriate rates of VAT (20%) are charged on standard rate products and delivery charges.

Taste of Arran Security
Payment Server Provider
For millions of people around the world, WorldPay is the way to pay – trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

Remittance Terms
Orders will not be dispatched until credit card payment has been authorised. If you are a wholesale customer, terms can be discussed.

Retention of Title
Property in the Goods shall not pass until the full amount has been paid.

Back Orders
If your item is not in stock, we will try to supply an alternative of equal or higher value, if this is not possible we will contact you and adjust your credit card payment. We will not normally back order.

Returns Policy
We believe you will be exceedingly happy with your Taste of Arran purchase every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 14 working days. You will receive a refund within 14 days of cancellation.

If you wish to return any items please contact us prior to posting. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

We are unable to accept return of:
Fresh / perishable goods (e.g. cheese / smoked fish)

Privacy Policy
Taste of Arran is committed to protecting your privacy and always acts lawfully, in compliance with the current UK Data Protection Act.

We collect information about you in two ways:
By asking you to enter personal details into online forms
By using automatic technology to track the way you move around our website

We use this information:
To process your order accurately and efficiently and provide you with the best service possible
For the purposes of planning and managing our core business and to conduct our own market research

We never:
Ask for more information than necessary in order to carry out the activities described above
Store information for longer than is necessary to carry out the purpose for which it was collected
Contact you by email or any other means without your explicit consent.

We always:
Operate an ’opt-in’ policy when collecting data and never assume consent
Provide you with full details of any data we store about you on request
Protect all your personal data from access by unauthorised parties

Use of cookies:
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser if you wish to prevent this happening. The use of cookies is an industry standard and most major websites use them to provide useful features for their customers.

Getting Access To Your Data or Changing Your Consent
If at any time you wish to view the personal data we have stored about you or you want to withdraw previously given consent for any reason, please contact info@taste-of-arran.co.uk

Viruses
It is your responsibility to check all materials for possible viruses before downloading from this site for any purpose.

Links
This website may contain links to other websites operated by parties other than Taste of Arran. Such links are provided for your convenience only. Taste of Arran does not control such websites and is not responsible for their contents. Taste of Arran inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.

Liability
We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of, or in any way connected with, your use or inability to access the Taste of Arran website and its associated services.

Whilst we endeavour to ensure that the Taste of Arran website is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruptions of the Arran Aromatics website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Taste of Arran website and its associated services impossible or impractical.

Taste of Arran and the hosts of this website accept no responsibility for, and exclude all liability in connection with, browsing this site, downloading any material from it and from all the matters listed above.

Copyright
The contents of this website (including all text, images and artwork) are protected by copyright. You may view or download any part or parts of this site for private purposes but you are not permitted, without our permission, to:
a) store this site or any part of this site for purposes other than those set out in this paragraph,
b) print out copies of this site or any part of this site except for your own personal or private viewing purposes,
c) reproduce, copy or transmit this site or any part of this site in any way, for any purpose or in any other medium. All copyright, design right and other intellectual property rights in our designs and products and in the images, text and design of this website are and will remain the property of Taste of Arran Ltd. Any infringement of these rights will be pursued vigorously.

Force Majeure
Taste of Arran will exercise every reasonable effort to meet the requested dispatch date Taste of Arran shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licenses, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Statutory Rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied.

Law
All matters of law will be according to Scottish Law and the jurisdiction of the Scottish Courts.

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