Delivery & Packing

Ordering Gifts

If you are ordering a gift for Christmas or for another special occasion please let us know in the Special Instructions field during checkout the approximate date you'd like us to deliver this. Although we cannot always guarantee to deliver on the day you want we will always try to do this where possible.

LAST CHRISTMAS ORDER DATE:

Place your online order before 11.59pm or call us on 01770 302374 before 4pm on Friday 18th December to guarantee Christmas Delivery.

When will you deliver my order?

Your goods will delivered within 5 working days* of your payment being confirmed, unless you've instructed us otherwise, and will be delivered to you Tuesday - Friday between the hours of 9am & 5pm.

Please make sure someone is available to sign for the package - this is especially important if you have ordered chilled foods. If you think you’ll be out, why not have your package delivered to you at work, or give us the address of a friend or neighbour who can accept the package for you – you can tell us about these special instructions on the order summary or delivery detail pages prior to checkout.

*Please be aware that all parcels are dispatched to the mainland by ferry which can very occasionally be delayed by bad weather, in which case we will dispatch your order at the first opportunity.

Once we have dispatched your order from the island, we’ll send an email to let you know. Your order will be delivered by Parcelforce whom we find to be highly reliable.

Do you deliver abroad?

Sadly, we cannot presently deliver outside mainland UK. If you need us to deliver to Northern Ireland or the Channel Isles there will be an additional postal charge - please contact us for details.
 
How does my order stay fresh?

Chilled goods will be delivered in thermally insulated packaging with gel-packs that have been thoroughly tested to keep the food chilled until you receive it. The products we supply are of the highest quality and freshness but you should plan to transfer any perishable products, such as fish & cheese, into your fridge as soon as possible.

Can I reuse the gel-packs that come with my order?
 
Yes, you can, just pop them in the freezer overnight and they are ready to use. We are looking to become even more environmentally friendly and will soon be offering a return service for all of our packaging. Please contact us if you would like to re-cycle our packaging.